Email notifications troubleshooting (Server/DC)

Please perform the following steps:

• Check if these settings are enabled from your side: User email visibility - Public, Exclude email header - OFF
  To find this setting, go to: System > General Configuration > scroll down

Open

• Click on the “Migrate email” button in Debug mode. Check if everything works now.
  Debug mode can be opened by a plugin admin following this guide - How to open Debug mode

Open

• If the issue persists, please send us your Jira Logs, which can be extracted by your Jira administrator following this guide - Create a Support Zip | Atlassian Support | Atlassian Documentation