Skip to end of banner Go to start of banner

Email tag notifications troubleshooting (Server/DC)

Skip to end of metadata

Created by Nikita Korotkov, last modified on Jul 25, 2023

Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Hey!

Could you please perform the following steps:

Check if these settings are enabled from your side: User email visibility - Public, Exclude email header - OFF
To find this setting, go to: System > General Configuration > scroll down

Click on the “Migrate email” button in Debug mode. Check if everything works now.
Debug mode can be opened by a plugin admin following this guide - How to open Debug mode

If the issue persists, please send us your Jira Logs, which can be extracted by your Jira administrator following this guide - https://confluence.atlassian.com/support/create-a-support-zip-790796819.html

Cheers,
Nikita - Oboard

No labels

0 Comments

You are not logged in. Any changes you make will be marked as anonymous. You may want to Log In if you already have an account.