Email notifications troubleshooting (Server/DC)
Please perform the following steps:
Check if these settings are enabled from your side: User email visibility - Public, Exclude email header - OFF
To find this setting, go to: System > General Configuration > scroll down
Click on the “Migrate email” button in Debug mode. Check if everything works now.
Debug mode can be opened by a plugin admin following this guide - https://oboard.atlassian.net/wiki/spaces/OBPFJ/pages/865173508
If the issue persists, please send us your Jira Logs, which can be extracted by your Jira administrator following this guide - https://confluence.atlassian.com/support/create-a-support-zip-790796819.html